Update 4.23.15: I received a promotional email (spam) from TrueCar.com today, even after I was assured that they had unsubscribed me! I let them know by responding to their tweet from 3.31. They asked me to DM them about it, and they requested me to forward the email I received so that they could investigate an apparent “bug” in their system. The person on the other end of the twitterator said they I was indeed unsubscribed, so they weren’t sure what was going on. I’ll keep you all posted!
Update 3.31.15: TrueCar tweeted me today, saying that the issue I describe below is a display issue of some sort. They assured me that I was in fact unsubscribed from their email communications.
Thanks for looking into the matter, TrueCar.com!
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I run across this sort of thing all the time: companies that violate the rules of the US CAN-SPAM act, the law that is intended to protect consumers from unwanted email. If I have time, I stop to email companies I find violating the law to kindly point out what they are doing wrong. Call it some sort of self-satisfaction, Robin Hood vigilantism, or pure geekish annoyance, but I can’t help myself sometimes. Here’s one I sent today to TrueCar.com.
To: feedback@truecar.com
Subject: True Care website feedbackHi, I noticed that when I go to “Subscriptions” in my profile, there is an issue with unsubscribing from emails.
If I uncheck all subscription options, then check “Unsubscribe from all,” then click the Save Changes button, it says my options have been saved.However, if I go to another page and return to “Subscriptions,” the “In-stock offers from your dealers” button is checked again. How is that “Unsubscribing from all?”You guys might want to fix that, as it violates the US CAN-SPAM act.Thanks,Will
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